GENERAL CONDITIONS OF SALE


These general conditions of sale regulate all relations between the company MAHER Deco S.L. with the Il Mondo di Alex trademark and its internet customers (“The customer”).
Before making any transaction, the client acknowledges knowing and declares to accept said conditions from the moment they click on the Accept button.


1 / Particular conditions of sale and cancellations


The client acknowledges knowing at the time of placing the order, the particular conditions of sale indicated on the screen (name, price, components, weight, quantity, color, product details, etc.) and expressly declares to accept them without reservation. The placing of the order and its confirmation by the customer materialize the full and complete acceptance of the particular conditions of sale, only applicable to the order.
As they are customizable products, the manufacturing is carried out by order received and once said manufacturing is activated, that order is unique and exclusive for the client. For this reason, indicate that if you want to cancel an order, you must send your decision to info@ilmondodialex.net, if the production has not started, we will accept said cancellation.
In the case of murals that require administrative work and preparation of the mural (design, customization, adjustment of measurements) l, if the client wishes to cancel after receiving the first draft, 25% will be deducted from the total amount of mural to pay to cover the costs of the work done.
Once the order is manufactured (we work on request), cancellations of orders that have been personalized (include text, name or murals that are made to measure) will not be accepted, for the rest of the products returns will be accepted as long as they have not been used , they are returned in the same packaging, sent by transport at your expense, and once we verify that their condition is in perfect condition, we will proceed to credit.


2 / Order

The customer places the order by clicking on the "add to cart and confirm" tab. The order is added to a total that includes all the items confirmed by the customer by clicking on the "I have read the general conditions of sale and accept them without reservation. "in the order confirmation process.

Il Mondo di Alex's automatic registration systems serve as proof of the nature, content and date of the order, but later an order verification will be carried out to identify if there has been any anomaly or error in the registration. In the event of an error in the registry (computer error, lack of data, unregistered measurements, prices at 0, etc.), the client will be informed of said incident.

3 / Order confirmation


Our online store automatically sends to the email indicated by the customer the confirmation that we have received your order and we inform you of the detail of its content. In the case of detecting any anomaly or you have forgotten to add any information, you can do so through our email info@ilmondodialex.net indicating your name and order code.
*
4 / Incidents in the registry
On certain occasions an order may be left in a "review" status for detecting any incidence such as the order payment through the payment gateway (payment not finalized between client bank and MAHER Deco SL bank), also due to an error In which a product can be priced at O, in these cases we will always inform the customer and look for a joint solution to be able to confirm the registration of the order "without incident".
There are products in our online store such as TEXTILE PACKS with a price of 0, when the client selects with one click one or more boxes of desired products, the system calculates the price. If you decide NOT to select any product in the pack and press ADD TO CART, our online store (Prestashop) allows you to register it at 0, but we inform you that it WILL NOT BE VALID and will not be accepted.
Our online store DOES NOT GENERATE gift products at price 0, any product priced at 0 IS NOT VALID. You have marked in the box with a click "I agree with the General Conditions of Sale and unconditionally accept them (read) *" so with this action you ACCEPT what is indicated in this section of incidents in the registry.


5 / Order delivery conditions

The customer will choose the place and date of receipt of the merchandise at the time of ordering. Il Mondo di Alex reserves the right to use all the necessary means to deliver the products to the address indicated by the customer. In the case of a change of delivery address to "other countries", the customer must make the transport payment according to our carrier cost conditions by Zone / Country.

UK SPECIAL

The transport company of the European Union obliges us, in the event that the order exceeds the value of 146 € (included) and is shipped to countries outside the European Union, for customs control, to deliver the following documentation together with the order :

- 3 copies of the invoice with customer data

- the number of identity card, driving license or passport, supporting document of the recipient (the photo is not necessary, only the number)

We guarantee that this information will only be used to pass it on to the carrier, as our website complies with all European data protection regulations.

To prevent the package from being returned to us, this information is required.

6 / Delivery times

All our products are personizable and therefore we do not work with stocks, the order is made only when the customer confirms it and moves on to the production process.Depending on the type of product we have a delivery time:Spanish national peninsula- Default graffiti wallpaper and posters, the production process is 7 working days + shipping

- Products in rigid support (Pegasus foam panel), the production process 15/20 working days + transport
- Adhesive vinyls, prints, paintings, wallpaper and wallpaper murals with custom sizes, the production process is 15 working days + transport
- Textile products (carpets, crib and bed sets, etc.), the production process is 15 working days + transport

National Balearic Islands and International Shipping

- Adhesive vinyls, wallpaper graffiti, prints, wallpaper, etc ... the production time is approx. 3 weeks. + transport
- Textile products (carpets, crib and bed sets, etc.), the production process takes approx. 3 weeks. + transport


SPECIAL SALE PERIOD

Throughout the year, we have several sale periods during which our sales volume triples the influx of customer orders. We operate on a made-to-order basis because we offer a wide variety of designs that can be personalized, requiring specialized craftsmanship. Due to the inability to incorporate additional support personnel, during sales periods, our timelines may experience disruptions, and the expected delivery may be extended by several days.


 **

7 / Shipping company

We currently work with the MRW transport company for national shipments (Peninsula), Correos (Insular), MRW Internacional for Europe and the United States and Packlink for the rest of the world.

8 / Delivery and receipt of orders

National except Islands, Ceuta and Melilla: delivery costs 5 €, for trolleys over 150 euros (VAT included) there are no shipping costs.

National islands, Ceuta and Melilla:

- Balearic Islands the cost is 12-15 euros.

- Ceuta, Melilla and Canarias: Due to the logistical problems encountered and problems with CUSTOMS, we do not offer a sales service to these ZONES

Important to remember that there are customs costs (taxes and handling), which are the buyer's responsibility, these costs will depend on the total amount reflected on the invoice, remember that VAT is not charged on our invoice.

International*: depending on the destination, please ask.

* EXTRA CUSTOMS COSTS AND EXPENSES:

MAHER Deco S.L. - Mondo Home ® will not be responsible for taxes and customs costs that may exist outside the European Economic Community (States WITHOUT the Euro Zone)

- ITALY € 15,13 for shipment, on the total amount sent

- PORTUGAL 6 € for the shipment, out of the total amount of the shipment

- REST OF THE WORLD depending on the destination, please ask.

When placing an order, the customer agrees to sign the receipt sheet presented by the person making the delivery, in which he can include any comments he deems necessary. By signing the receipt sheet, the customer acknowledges having received the number of packages indicated therein.

9 / Price

All prices are indicated in euros and include VAT. The price invoiced to the customer is the one indicated in the order confirmation sent by MAHER Deco S.L. - Il Mondo di Alex. 

Prices are calculated according to the type of product, size, type of finish and if special customisation is desired:

- Adhesive vinyls, we have sizes S, M and L and the price is calculated in relation to the size selected.

- Wallpaper murals and wallpapers, the initial price indicated is "the minimum price to apply" and is in relation to a minimum size that multiplies its width x height is approximately 2 square metres. From this point on, the price varies according to the measurements that the customer enters in the WIDTH x HEIGHT fields (in metres). In addition, the price may be increased if you choose the option: SHEET

The price you pay for the production of a DRAFT covers the production of 2 PREVIEWS, for your approval, in case you exceed this number for your needs, this will generate an additional cost of 30 euros with the right to 2 additional previews.

- Prints and paintings, we have several sizes and the one we give by default is the smallest, the price may vary depending on the size the customer wishes to purchase.

- Textiles, the initial prices are a value according to the smallest size of the product, the price may vary as soon as the customer selects larger sizes or integrates new products into the offer presented. 

In all cases, the final and CORRECT price for making the purchase is the one shown in the summary of your shopping cart, which you can always decide to buy or not, before confirming the payment of the same.

In the event of anomalies in the prices shown or calculated in our online shop due to human or computer error, Il Mondo di Alex will inform the customer of the incident and once the customer has been informed of the correct price, a joint solution will be sought to resolve the error and thus be able to update the order with the correct data.

***IMPORTANT***

It has been years since we have increased the cost of our products, but due to the increase in raw material and transport prices we are experiencing in this year 2022, we are adjusting and changing some prices by product type, this will take us through a process that will last from 5 May to 31 May 2022, so if you see any changes from previous times, be aware that due to the decision to update prices, for the reasons stated above.

9 / Products sheet

Product photographs are provided for information only. The texts accompanying these photographs are examples.

Differences between the photographs and the products may be minor and do not affect the essential characteristics of the products. The colour/shadesof the products shown in the online shop may differ from the actual colour/shades of the product.

The product measurements in the case of adhesive vinyls are those indicated in the tab "VN measurements".

In the case of murals and wallpapers, they are made to the measurements (width x height) that the customer informs us of, bearing in mind that there may always be a remainder to be cut off in the last strip, as we print on strips with a width of 91 cm aprox.

In the case of vinyls, magic windows and die-cut posters (cut along the contour), as the original designs are hand-painted and hand-drawn, the cut may take part of the design, precisely to avoid pieces of die-cut vinyl being visible, on other occasions where the complexity does not allow for a perfect die-cut (hair, threads, leaf stems, very thin elements), the die-cut may have a small deviation.

In the case of textiles with printed designs, we have a MAXIMUM SIZE LIMIT of 60 x 40 cm, but depending on the design and its characteristics, the maximum limit could be considerably reduced (e.g. integration of phrase, name, type of horizontal or vertical design, etc.), we always try to adapt the customisation as best as possible.

10/ Personalisation

Wallpaper mural
- We personalize according to measurements provided by the client but considering that the last strip, may have a surplus as they are own measurements of the width of paper on which we print. The font and color of the text we use those that we understand are best in each design, in case you want another type of font and color, you must indicate it in the personalization field enabled for it.
- By default the option is selected that you do not want a draft of the mural, in case you want you must check the corresponding box, this will apply an extra cost to the order.
Vinyls, magic windows, plates, canvas:
- You can only customize the inclusion of a text, the font and color of said text is our design team that uses the most appropriate for each product, in many cases they have an image in the product file where we show an example.
Textile Products:
- You can add phrase, name .... The texts will have the type of letter and color that our design team sees more appropriate.  


10 / Incidents and / or claims


WE ACCEPT returns in cases of not meeting the established deadline or for receiving a product different from the one requested or that has arrived in poor condition.


In the event that the material may arrive damaged by an incident of the carrier, reference error or erroneous personalization, at the time of receiving the order you have 5 DAYS to notify us by email to info@ilmondodialex.net, the causes (Transport or product reference / wrong design) and a photograph to evaluate by our quality department the incidence.


The color of our products may differ from the color shown on your monitors, even the color of one of our designs within the same range, they may differ from another design of the same theme, the main reason is that they are designs that originally have HAND PAINTED and the artist may have used somewhat different tones in one illustration than in the other.

These causes are NOT considered so that they can be part of a claim.

We DO NOT ACCEPT claims related to the lack of adherence of our murals, wallpaper or vinyl, in the case of surfaces that are not smooth (walls with gotelé, cemented grainy, rough, walls with washable paint or with damp)

We DO NOT ACCEPT claims once the product has been used (textiles), manipulated, cut or pasted on the wall, except that there is a manufacturing tare, please check the order received before use and if you find an error in the design, phrases, names or of any other kind must be communicated to info@ilmondodialex.net

In products such as sheets, canvas, paintings, magic windows and vinyls, they are elements that must be well fixed on the wall, they must be placed in areas where the safety of your babies or children is safe or if they decide to put them in areas at risk, it will be under your responsibility. MAHER DECO SL, assumes no responsibility for any accident caused by the fall of any of these products.
The claims accepted by our quality control will be repositioned within a maximum period of one week from the acceptance of the same, being sent again at no cost to the customer, important to have the defective product in its packaging.

11 / Payment terms

The requested products will be delivered after payment by credit card (Master Card, Visa Card), through Paypal, transfer or cash on delivery.

12 / Security of private information

MAHER DECO S.L. - Il mondo di Alex, is obliged to protect your private information. The personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, rent or disclose your personal data to anyone (or to third parties).

13 / Information requested

By placing orders through the site www.ilmondodialex.net, you consent that the company MAHER DECO S.L. use personal data about you, communicated by you or collected through the operation of the site. These data (names, email address, postal address, credit card number with its expiration date, etc ...) are necessary for us to process your orders.14/ Seguridad de los datos personales

Orders are sent (they contain information about your account) through a secure server. The security program (SSL) encrypts all the information you write before it is sent to us. Likewise, message transmissions are protected against unauthorized access by third parties.


15 / Warranty


The customer will benefit from the legal guarantee of hidden defects in the products sold BEFORE THE PLACEMENT / USE of the order.

All our products are designed and manufactured with the greatest possible care. However, the guarantee will not be valid if failures or damages occur due to incorrect handling, lack of maintenance or care contrary to our instructions for use. The buyer should consult the instructions and appropriate recommendations found in the instructions for use provided with the product.


In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user, except for the pertinent shipment of the product that will be their responsibility. .
The defective product once received, will be verified by our quality department, where the type of incident will be verified, we will respond to the result of the same and the solution adopted.


The seller is responsible for any lack of conformity that appears within a period of 15 days  from delivery. The consumer and user must inform the seller of the lack of conformity within 15 days from when they became aware of it.
Our after-sales service is available through our email info@ilmondodialex.net and the phones indicated in our online store, we are at your service in everything we can help you with questions that arise from the product received or helps in using them.


16 / Judicial jurisdiction


The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's home. 


MAHER Deco S.L. - Il Mondo di Alex
C / Paseo de la isla, Nº 3 Block 2 Bajo D
30840 Alhama de Murcia (MURCIA)